It is universally acknowledged that better supervision and efficacious nursing administration can
Dr Dileep Marlankar, Chairperson, Centre
for Mgmt of Health Sciences delivering inaugural
address
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improve the level of patient care in institutional or community
setting. With this background, the Trained Nurses Association of
India (TNAI) organised an 8-day workshop on “Nursing Administration
and Supervision for Effective Patient Care” at its headquarters,
New Delhi during 3-10 February 2010. This workshop
was attended by 26 govt/public/private sector participants from
11 States/ UTs viz. Andhra Pradesh, Assam, Delhi, Haryana,
Jharkhand, Karnataka, Madhya Pradesh, Maharashtra, Tamil
Nadu, Uttarakhand and Uttar Pradesh.
The broad objective of the workshop was to update and
strengthen the managerial skills of nurse professionals working
at various levels and to enable them to render effective
patient care.
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The Objectives of the workshop were to:
identify the modern nursing management techniques.
describe various styles and qualities of a nurse leader/manager.
recognise the significance of human relations in nursing management.
appreciate the applicability of performance appraisal for nurses.
promote human resource development in different areas of nursing practice.
appraise nurse professionals on gender issues and its management.
apply the knowledge of principles of nursing management and administration in effective patient
care.
Mrs. Sheila Seda, Secretary-General, TNAI welcomed the gathering and introduced the Chief
Guest, Guest of Honor, special invitees and participants. Mrs Evelyn P Kannan, Assistant Secretary-
General TNAI presented a brief introduction to the TNAI Continuing Education Programme.
Inaugurating the workshop, Dr Dileep Mavlankar, the Chief Guest, Chairperson, Centre for
Management of Health Sciences, IIM Ahmedabad, appreciated TNAI initiative in organising the
workshop on one of the most relevant issue today. He cited the monumental contribution of Florence
Nightingale so well known for compassion. Despite scant resources and no help, she improved
the plight of the hospital and the health services through her managerial acumen. She was
a good advocate and social reformer. That’s what we need today, Dr Mavlankar said. He added,
Fredrick W Tayler “father of scientific management”, in the late 1800s identified three factors (i)
Mrs Johncy Johnson, Secy Nurses League,
CMAI, Guest of Honour at Inaugural session
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right people (ii) right training right measure and (iii) right pay
to improve the organisational productivity. According to Elton
Mayo and his associates, when management paid special attention
to the workers, productivity was likely to increase, regardless
of the environmental working condition. However, Mayo
recommended more employee participation in decision making.
Every manager must know how to manage men, materials
and money. Human resource management is essential and we
need to generate positive response from the consumers. Management
is all about decision making, monitoring the outcome
of the decision-making, he added. As a manager we need to use
our head for thinking, hands to implement, and heart to convince
the worker and leave the positive image. Inaugural ses-
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sion concluded with vote of
thanks by Mrs Evelyn P
Kannan.
Mrs Jancy Johnson, Secretary,
Nurses League of
CMAI was the Guest of
Honour. She said that all
nurses are leaders and need
to be in forefront in taking decision,
planning and implementing
the care besides active
involvement in issues related
to healthcare. “The largest
contribution to health
care is from the nurses’ she added. Since human beings go on evolving and technologies change every day, so we need to keep
updating our information and knowledge. More than monetary compensation, conducive environment
is what provides them greater satisfaction in effective patient care.
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Participants of the Workshop with SG, TNAI and others in middle row
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Participants were paired to know each others’ strengthens and achievements in personal and
professional lives, with unique experience of exploring their own untapped potential. This created
a positive ambience for the participants.
The participants were briefed about the expectations, objectives and norms of the workshop and pretest
was given to them. The following sessions of the workshop were taken by various resource persons
by adopting different training methods. Participatory approach was used in most of the sessions.
Concepts and Principles of Modern Nursing Management - Mrs Thankam Gomez, Nursing
Superintendent, Fortis Hospital, Vasant Kunj, New Delhi.
Techniques and Types of Nursing Supervision - Mrs Lucy Patrick Simon, 409-Type-II, Mirdard
Lane, Maulana Azad Medical College Campus, New Delhi.
Stress management - BK Saroj, C-9/9575, Vasant Kunj, New Delhi.
System of Nursing Care for Organising Patient Care - Mrs OK Kathuria, Former Faculty, RAK
College of Nursing, New Delhi.
Total Quality Management for Effective Patient Care - Ms AT Kora, Nursing Superintendent,
St Stephen’s Hospital, Delhi.
Information Technology and Health - Dr Vijay Rai, Chief Medical Officer, Directorate of Health
Services, Delhi Government.
Role of Nurse Administrators/ Educators in Planning, Policy Making and Implementation at Various
Levels - Mrs Rajeet Kaur, Lecturer, College of Nursing, Lady Hardinge Medical College, Delhi.
Importance of Human Relations in Nursing - Dr (Mrs) Bimla Kapoor, Director, SOHS, IGNOU,
New Delhi.
Behavioural Change Communication for Effective Patient Care - Mrs Laxmi, Lecturer, SOHS,
IGNOU, New Delhi.
Factors Influencing Effective Leadership, Leadership Styles and Characteristics of an Efficient
Nurse Leader - Mrs Rita Sapra, Principal, School of Nursing, Sir Ganga Ram Hosp. New Delhi.
Transactional Analysis - Ms Raminder Kalra, Sr. Lecturer, RAK College of Nursing, Delhi.
Group Dynamics in Nursing (Conflict Management, Collective Bargaining and Problem Solving
Approach) - Dr (Miss) Ameeta Handa, MCH (GP) from University of Dublin.
Human Resource Development (Staff Development) in Nursing - Dr Neerja Sood, Lecturer,
SOHS, IGNOU, New Delhi
Performance Appraisal and Different Techniques of Performance Appraisal - Mrs Annie Kumar,
Lecturer, College of Nursing, Lady Hardinge Medical College, New Delhi.
Ethical and Legal Issues related to Nursing Management including the Acts applicable to
Hospitals and Nursing Homes - Prof (Mrs.) Usha Malik, Principal, LBB CON Batra Hospital &
Mr Mathew Cherian, Director, Helpage India
delivering valedictory address
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Research Centre, New Delhi.
Hospital Waste Management and Infection Control Measures
in Hospitals - Dr Ann Mathew, Senior Specialist Paediatric,
Mrs. Susheela Dayadan and Ms Renju Radha Krishnan, Infection
Control Nurses, St Stephen’s Hospital, Delhi.
Empowerment of Women and Gender Issues related to
Nursing and their Management - Dr Rajni Bagga, Reader, Dept
of Mgt NIHFW, New Delhi
Integrated Nursing Care model : A Coordinated Collaboration
of Nursing Education Research and Services - Mr. Rakesh
Sharma, Nsg Suptdt; Mr Rajesh Kumar Sharma, Lecturer; Mr Dipti Y Sorte, Asso Prof, Himalayan College of Nsg HIJH University, Dehradun.
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The participants were made aware of the functioning of TNAI, activities, projects under taken
CIN/ECH projects, future plans through these projects. They were motivated to become the
members of the Association.
The participants were taken to St Stephen Hospital on 6 February 2010. After a brief introduction
about the organisational set up of the hospital and the Nursing Service administration by Dr
Grace Cherian, Dy Director and Ms AT Kora respectively, of St. Stephen Hospital, the participants
were taken around different Departments of the hospital where the waste disposal processes were
shown to them.
During the valedictory session, Mr Mathew Cherian, Director, Helpage India, was the chief
guest and Ms AT Kora, the Nursing Superintendent, St Stephen’s Hospital the Guest of Honor. Mrs
Sheila Seda welcomed and introduced the Chief Guest, Guest of Honour and others. Mrs Evelyn P
Kannan gave the resume of the workshop. This was followed by address of Mr Cherian who
emphasised the need for effective monitoring of nursing administration through optimum use of
available diagnostic and other facilities.
The video presentation of the entire workshop proceedings which was highly relished by the
participants. All praises for the impressive presentation went to Mr Rakesh Sharma, Nursing Superintendent,
Mr Rajesh Kumar Sharma, Lecturer and Mr Dipti Yasghwantrao Sorte, Associate
Professor in Himalayan College of Nursing, HIHT University, Dehradun (Uttarakhand). On behalf
of the participants, Mrs Angeline , CMC, Vellore, gave the remarks regarding the workshop. The
reflections on the workshop from the participants were very positive who described all the sessions
as highly informative and interactive. They said, the learning has never been so joyful. They were
also optimistic that the tree of individual strength and achievements of the participants would
grow stronger day by day. TNAI provided homely atmosphere, the resource persons are excellent,
accommodation was comfortable. They developed better understanding of concepts of networking
and empowerment. The participants promised that bringing out their best, they will put it in
practice what they have learnt for effective patient care.
Ms AT Kora, Nsg Suptdt, St Stephens, Guest
of Honour at Valedictory session
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Ms AT Kora said that to be an effective manager, one must be approachable to one’s staff and patients as they need our help. The role of nurse manager has
expanded. She said, the staff should not be scared of you. She
advised, be accountable for your own work, be a mentor and a
role model for your own staff. Mr Cherian briefed about Helpage
India and its activities, which he said had same mandate as
TNAI. He emphasised that we should be more sensitive to the
human needs, and more humane for the patients. Certificates
were given to the participants by the Chief Guest and Guest of
Honour. The participants donated Rs. 8200/- towards CIN/ECH
fund. The valedictory session concluded with vote of thanks by
Mrs Evelyn P Kannan.
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Mrs Evelyn P Kannan
Assistant-Secretary-General, TNAI
